How can we help?

Tasks and preferences are stored on your device by default. Only when you agree and use an AI feature (voice task creation, photo analysis, AI chat) is the task text, voice transcript, or photo you submit sent to cloud AI (DeepSeek, Google Gemini) for processing; recordings are transcribed on your device and never uploaded. If you subscribe to Pro and turn on cloud sync, tasks are stored encrypted on our servers (Supabase). We don’t sell data or track you for ads.

The full Privacy Policy is currently available in Chinese.

Yes. Each account’s tasks and preferences are isolated. Sign out and back in to switch without any cross-contamination.

No. Signing out only ends the current session — your data stays on the device. Sign in again to restore everything.

Passwords are stored as a one-way hash by our account service (Supabase Auth), so TimeMind never sees your password, and everything is sent over HTTPS. New passwords need at least 8 characters with 3 of these: uppercase letters, lowercase letters, numbers, symbols.

Forgot it? Tap “Forgot password?” on the sign-in screen and enter your email — we’ll send a 6-digit code so you can set a new password. Accounts that use Apple or Google sign-in don’t need a password.

Voice input uses Apple’s on-device speech recognition. Supported languages depend on your iOS version and device and include Chinese (Mandarin, Cantonese), English, Japanese, Korean, Spanish, French, German, and many more. In Settings → Voice & AI Language, choose the recognition language and the language AI uses to write your tasks.

A one-time task happens once, with its own date and deadline. A recurring task repeats on the rule you choose — daily, weekly (on the days you pick), monthly, or yearly — with a reminder each time. When you edit or delete a recurring task, you can apply the change to just that one, this and future ones, or all of them.

No. You can start right away in guest mode — your tasks stay on this device. If you sign in or create an account later, your guest tasks move to that account. Subscribe to Pro and turn on cloud sync to get your tasks back on a new phone.

Yes, you can use TimeMind for free. Creating and managing tasks, reminders, and recurring tasks cost nothing, and the free plan includes 50 voice task creations and 5 photo analyses each month. Upgrade to TimeMind Pro (subscription or one-time purchase) for 1,000 voice task creations and 100 photo analyses a month, plus cloud sync.

Sign in to your TimeMind account, go to Settings → Subscription & Billing → Manage Subscription, and tap “Restore Purchases”. Use the Apple ID you paid with.

Apple handles all subscriptions and payments. To cancel, go to Settings → your name → Subscriptions on your iPhone, or open your App Store subscriptions.

To request a refund, go to reportaproblem.apple.com. TimeMind can’t issue refunds directly.

In the app: at the bottom of Settings, tap “Delete Account & Data”. Once you confirm, your account, cloud data, and the data on this device are deleted; for accounts that use Sign in with Apple, TimeMind’s access is revoked too. Deleted tasks and account data can’t be recovered.

By email: if you can’t open the app, email eric126616077@gmail.com with the subject “Data deletion request” and the email address you signed up or signed in with. We’ll verify the account and process it within 3–5 business days.

Deleting your account doesn’t cancel an App Store subscription — cancel it in your App Store subscriptions.

Check in order:

1. iOS allows TimeMind to send notifications (Settings → Notifications → TimeMind → Allow Notifications).
2. The Notifications toggle in TimeMind’s Settings is on.
3. Do Not Disturb or a Focus isn’t on.

Still stuck? Email us.

In the app, go to Settings → Help & Feedback and tap “Report a bug”, or email eric126616077@gmail.com. Screenshots, the steps that led to it, and your phone model help us fix it faster.